You may recall the the cheesy over-ride scandal?
In August, Broadsheet reader Stephen Hanley asked:
Why do these snacks (purchased at M & S, Dundrum Town Centre) regularly scan at €1.40 when shelf edge says €0.75? Staff over-ride but problem recurs.
Stephen got little satisfaction at the time.
And life moved on.
Until yesterday…
If you feel you’ve been over charged, Stephen we’d always recommend raising this with the team in store who will resolve this for you :)
— M&S (@marksandspencer) December 6, 2017
I don’t believe it’s my responsibility to resolve this recurring issue for you. You’ve been overcharging customers for months if not years. It’s quite clear that you can not be trusted.
— Stephen Hanley (@StephenHanley9) December 6, 2017
@CCPCIreland Is there any legislation you can use to keep M&S honest? e.g. Consumer Protection Act. They’ve had every opportunity to fix this.
— Stephen Hanley (@StephenHanley9) December 7, 2017
Anyone?/Fight!
Previously: Ask A broadsheet Reader
STOP.
Stop buying them.
Stop shopping there.
Stop caring about this.
Stop faux moral outrage.
Stop posting.
Go for a decent long walk.
That’s a bit of a snarky response from M&S – smiley face at the end notwithstanding. I’d have fired back a remark about their mothers.
I thought that was just, you know, your ‘thing’.
you find it cute, though, right?
The silence is deafening, brah.
she actually pm’ed me
she does that quite often
Does she?
I know, I know… it’s “private”. sorry.
Owwight, Walter Mitty.
oh don’t be like that
I’ll pm you too
Is pm a euphemism?
As I understand it, legally the price on the shelf is irrelevant. The price at the till is what matters.
I’d love to be proved wrong.
Businesses are required to display the correct price but they don’t have to charge you the displayed price if it is incorrect. But they DO have to inform you that you’re going to be charged a higher price than the one advertised to give you an opportunity to change your mind.
From the CCPC website:
“If a business incorrectly labels something with the wrong price, and it is lower than the price charged at the till, you do not have an automatic right to buy the goods at the marked price. As long as the business tells you before your money is taken that the higher price applies, you can decide not to buy it.”
I think I know why. The dearer price is the “eat-in” cafe price.
They’re complete gougers. I’ve had it out with them about their £1.50 cakes being €3 here. Costs, see. COSTS. The thing is, prices will come down but that’s because customers in the UK are complaining about M&S being too dear. They’re not addressing their consistently outrageous conversion rates.
SIGH. Even the €14 meal deal is a swizz. It’s only a tenner in the UK.
I spend a LOT of money in M&S. More fool me.
ps Cheese Tasters are delicious. Buy the 6-pack or the bigger pack.
Those m&s ones are quite possibly the finest cheese taster around, worth their weight in gold
This is a common trick used by supermarket managers to increase revenue. My first manager used to leave a tin of peas at the checkout and the cashier would ring it through the till. And of course the customer never took the can because it wasn’t what they bought. If the customer spotted it it was down to error.
I’d love to be like Stephen, to have absolutely no other problems or worries in my life bar the different in the price of Cheesey Tasters.
Nothin’ wrong with getting a bee in your bonnet about something.
Yeah man, are you the bleedin’ Buddah that small things never irritate you until you eventually want to scream into the void about them?
I’m like that
I’ve had arguments with Tesco about their clothes and the frankly HUGE difference in price. A jumper costing £18 costs easily €23-25. I don’t mind a bit of disparity but jaysus, nearly a tenner is a bit much
Just out of curiosity – who did you argue with? The checkout person? the local manager? or did you contact head-office?
Knowing Mildred, she probably head-butted the guy stocking the shelves.
I did and all.
I did bring it up with the manager though I was aware that she could do SFA for me. It wasn’t a great conversation. Told me to email head office and I promptly forgot to do that.
Hero
I dont see how he can back down.
They’re weapons-grade-cheesy and probably the finest on the market. This effects us all!
Can’t someone please explain to little Stephen that a shelf price is just an invitation to treat?
Yes, most of us did Business Studies for our Junior Cert. That’s not really the point of the whinge though, is it? A shelf price in a major multinational supermarket is fully intended to be the price paid, whether or not it’s legally enforceable.
Ask will they take sterling.
Ah here this place has gone ta’ poopy altogether
Where is ye’re
Was it for dis es
I can see why you’d be cheesed off about it.
Wouldn’t it be great to be in a position to shop in M&S, let alone moan about the prices when you do.