You may recall the the cheesy over-ride scandal?
In August, Broadsheet reader Stephen Hanley asked:
Why do these snacks (purchased at M & S, Dundrum Town Centre) regularly scan at €1.40 when shelf edge says €0.75? Staff over-ride but problem recurs.
Stephen got little satisfaction at the time.
And life moved on.
If you feel you’ve been over charged, Stephen we’d always recommend raising this with the team in store who will resolve this for you :)
— M&S (@marksandspencer) December 6, 2017
I don’t believe it’s my responsibility to resolve this recurring issue for you. You’ve been overcharging customers for months if not years. It’s quite clear that you can not be trusted.
— Stephen Hanley (@StephenHanley9) December 6, 2017
@CCPCIreland Is there any legislation you can use to keep M&S honest? e.g. Consumer Protection Act. They’ve had every opportunity to fix this.
— Stephen Hanley (@StephenHanley9) December 7, 2017
Previously: Ask A broadsheet Reader