Tag Archives: Permanent TSB

PTSB or PTSD (post-traumatic stress disorder)?

Ja Campbell,

Dublin 6.

Sale of PTSB loans (The Irish Times letters page)

Previously: ‘It’s Essential For The Long-Term Health Of Irish Banking’


Earlier today.

During Leaders’ Questions, taken by Minister for Health Simon Harris.

Sinn Fein TD Pearse Doherty raised the Permanent TSB sale of €3.7 billion worth of residential mortgage loans.

Mr Doherty said the bank has been invited to attend the Oireachtas finance committee next Tuesday.

Mr Harris said the bank should go before the committee and said it would be good to see some “humility” from the bank.



Previously: ‘It’s Essential For The Long-Term Health Of Irish Banking’

Minister for Finance Paschal Donohoe

This afternoon.

RTE’s News At One broadcast an interview Christopher McKevitt had recorded earlier with the Minister for Finance Paschal Donohoe.

They discussed Permanent TSB’s  plans to sell loans connected to 14,000 private homes in Ireland.

From the interview…

Paschal Donohoe: “The board of Permanent TSB can and have moved ahead with this process and do not require my consent to do so.”

Christopher McKevitt: “And yet many people will say that, as the Minister for Finance, you wield extraordinary power and you wield immense power over Permanent TSB in particular amongst banks because you own 75% of the lender on behalf of the Irish people. So, setting aside the many pressures that you’re under, in order to restore a healthy banking system and protect people in vulnerable situations in mortgage difficulties, what do you intend to do or what can you do?”

Donohoe: “And I’m privileged to be in this office and I’m deeply aware of the concern and vulnerability that many people feel as a result of the announcement by Permanent TSB but I also have to be conscious is we have a Central Bank regulator that is saying to Permanent TSB that it needs to reduce its non-performing loans and the bank that we are talking about in Permanent TSB has a million customers and it has deposits of €17billion and it’s essential for the long-term health of Irish banking that we have a third bank that is sustainable and is secure. As against that, of course I appreciate the concern that people feel about this announcement and that loan owners in particular feel and I’m really, acutely aware of that.”

McKevitt: “Because many would feel that this is perhaps a soulless, cost accounting exercise lacking completely in compassion and that’s where you step in, that’s your role.”

Donohoe: “And I would relate that back to all of the experiences that we have had over the last number of years in relation to Irish banking. We have a legal and regulatory framework in place that has been allowed and seen the amount of mortgage arrears in our country decrease very, very significantly so, for example, Permanent TSB has halved the mortgage arrears they have from around 33,000 cases to 16,000 cases.

“We’ve managed to see this kind of change happen with a low level of home repossessions to date. And the reason why those things have happened is, as against the figures, which I’m deeply aware of, I’m also aware of the social cost and difficulties involved in this kind of change happening.

“And that is why, as I look to deal with this matter, across the coming months, yes it is vital that we have a Permanent TSB that it’s in a long-term, stable and sustainable [inaudible] I want that to happen. We all need to see it happen. I also cannot be in a position that I’m interfering with how a Central Bank works. We put that behind us.

“And I want to create and build on having an environment in which people are treated fairly and effectively as this moves forward.”

McKevitt: “But yet you say Permanent TSB has done good work in reducing the number of loans in mortgage arrears. What’s the problem with continuing that work in much the same vein as they’re going? They’re talking about a sum of €3.7bn attached to 18,000 properties – 14,000 of those are private, principled dwelling homes for people who have families presumably, people who are embedded in their community, requiring schools and services.

Donohoe: “With respect, I didn’t say that good work had happened here, because I’m conscious that as that work happened that it was also very difficult, it involved lots of difficult conversations with citizens. To answer your question directly about why they are required to do more, they’re required to do more because they’re non-performing loans, as a percentage of their balance sheet are at 28% which is five times the average across the Eurozone.

“And I’m conscious as I say that to you Christopher and your listeners that they are figures against the worry that people feel today. But reducing those figures today is vital to ensuring that we have a stable and competitive banking system in the future, able to deal with the next difficulty that we might encounter. And what I will do in order to deal with the concerns that I know have been ignited by this announcement is I will look at the legal and regulatory framework that we have in place afresh. It will be an opportunity to do so as a minister for finance dealing with this matter. And I will be asking and consulting with the Central Bank for their further views on where they stand today.

“And I will be meeting deputy Michael McGrath this afternoon to look at how I can engage constructively in his bill and I’m going to do all of that because as we make the journey to having a stable and secure banking system and further work needs to happen there, I do so conscious of the worry that people feel now and the misery that we’ve already gone through. And I want to ensure we have the fairest legal system in place to balance all of that together.”


McKevitt: “It sounds like there’s quite a job of work for Fine Gael and Fianna Fail and I’m thinking confidence and supply here to do, in order to have a meeting of minds.”

Donohoe: “And. Permanent TSB have reduced their mortgage arrears by 43% versus the peak difficulties we were all in. So one of the points, they had 33,000 families that were affected by this, it’s now nearer 16,000. If you look at where we are, as an entire country, a few years ago, we had €54bn worth of loans that were classed as being non-performing loans – that figure is now €22bn so a journey has been made but for a bank in particular they still have a level of non-performance that is exceptionally high by either regulatory or European average.

“And what I will be doing is I will be meeting deputy McGrath this afternoon. I understand the concerns that he is raising and I will be working constructively on that bill to see how it can be adopted, how we can build on it and then, in parallel to that, I will be consulting with the Central Bank to take account of where we are now and where we might go to the future.”

McKevitt: “Are you happy that of the order of 18,000 property loans will shift potentially, and many say very likely, to an investment fund outside the gaze and outside the control, the regulatory control of the Central Bank of Ireland?”

Donohoe: “Well, if I could break that into two different questions. Firstly, in terms of who will buy and what will be bought, I genuinely can’t answer that question today Christopher and the reason why is this process has not yet even begun to get into that area.

“So later on in the year, Permanent TSB and then I will be able to answer that question but I can’t do so today.”

“In relation to the second part of your question. Any organisation who is managing the loans on behalf of a private fund who might not be located in our jurisdiction is already regulated. So that regulation is in place and the rights that anybody will have and does have will not be changed by the change in ownership of the loan.”

McKevitt:“And you’re referencing the Credit Servicing Firms Act of 2015 but that act does not include determining the overall strategy for the management and administration for those portfolios of loans – the making of portfolio decisions or enforcing indeed loans. So, in a sense, there is still many would argue, far too much free rein for what people call vulture funds to do as they please with the lives of fellow citizens.”

Donohoe: “And as against that, before I answer you question and tell you what I’m going to do about it. Against that, let’s just be cognisant of the journey that has occurred in relation to non-performing loans and banks within our country where we have a legal framework currently in place that has seen many of these difficulties evolve and be resolved without the mass home repossessions that did appear a prospect in our very very recent past.

“But then to answer your question regarding where we are now – that’s why I want to be very clear with your listeners on this matter. The legislation that was in place happened in 2015 and I will look at this issue afresh both by asking the Central Bank for their views and where we stand now and then by engaging with Deputy McGrath and his party on this point across the coming weeks and months.

McKevitt: “Briefly, can we look at what Permanent TSB has told us about the portfolio, the Project Glas portfolio it’s selling. It’s loan values of around €3.7billion, 14,000 of them principled dwelling homes, they’re saying €1bn of the €3.7bn is investment properties and the remainder then is principled private homes. Of that, they’re saying close on €2bn worth of those loans with principled private properties are people who haven’t engaged with the banks for a number of years. Do you feel that the time has come for those people to leave those properties if they haven’t engaged, if they’ve no entitled to maintain the property that they’re in.

Donohoe: “The recent trend and what we have managed to deliver in our country of people staying within their homes while difficulties being resolved as fairly as possible I want to maintain. I am so conscious of, particularly with the housing difficulties that we have of the value and necessity of having a stable home, a roof over your head – these things are a vital part of what it is to be a citizen. And a member of our state at the moment.

“In relation to the question that you have asked me about all of those loans, I want to maintain that approach but the answer is going to vary loan by loan and that is why I’m saying to you today that the legal framework that we have had replaced has been successful in staving off the kind of repossessions that many feared would happen and conscious of the concerns that have been ignited by this, I will look at that legal framework again.

“But the balancing act I have to manage Christopher, that’s why I wanted to talk to you about this issue today, is I have to work with everybody to weave a way through, having a stable banking system for our country in the years to come, able to lend to people, able to offer good rates of interest and deposit, able to offer security to people, while at the same time, deal with difficulties that are there and I am committed to try and find an build on a framework to do that.”

McKevitt: “Just north of €700m of those loans are people who have engaged with Permanent TSB, who have sought resolution and to discuss their mortgage arrears difficulties, should they be surprised that they’re going to be included in this tranche for sale?

Donohoe: “Well, in, where that matter will move to is the legal rights that those loan owners have will not be changed. So they will have the same protection and obligations now legally – they will have the same level of protection in the future as they have now. So that is where they will stand in the future and it’s just an example of the kind of understandable sensitivity that people have here in relation to this transaction and that is why I”m being very clear Christopher, that the legislation that we have in place, I believe has served our country in dealing with difficulties that we had in the past and I will look at that afresh now to see how we can be best placed to manage the challenge that is approaching us now.”

Listen back here in full

Earlier: ‘A Sick Joke’

Tuesday: Michael Taft: Not Too Late To Save Public Banking

Via Gavan Reilly


Ronan Emmet writes:

Got this lovely notice from permanent TSB.. 372% increase in bank charges….


G’wan An Post!

There you go now.

PTSB mortgage holders set for refunds after investigation (Irish Times)

Serious failure by Permanent TSB a ‘key factor’ in loss of at least 22 properties (RTE)


GK writes:

I switched to Permanent TSB a year ago due to their offer of no ‘extra’ bank charges (No quarterly fees or day-to-day transaction fees when you lodge €1,500 a month) etc. After one year of no transaction fees I got charged €45 in one month for Referral Fees. So, I called the bank and they said that because I was in ‘good standing’ they had turned on a ‘Courtesy Facility’ which allows me to go into the red on random occasions ‘to buy your bits and bobs and not get embarrassed at the checkout till’. This ‘Courtesy Facility’ costs €5 each time and can be charged up to three times daily. You have to request that it is turned off.Apparently it is in Ye Olde Terms & Conditions page 20 paragraph 4b. ‘Without prejudice….. etc…’ Be careful out there folks !


Are you with Permanent TSB?

Read on.

Peter Prunty writes:

Your readers might be interested to know about issues with the Permanent TSB Switching system. I completed the switching forms over two weeks ago now, but as yet have not spoken to my “Switcher Buddy”.

I have received account details, and even a new card, but no-one has called to inform me of a switch over date and when I can expect to start using my account.

When I rang last week, I was told the system was down, but could expect a call once it was back online. Again, I rang today, 5 days later, and the system is still down. No-one can tell me when it will be back online.

No communication has been sent to those potentially impacted, and the website contains no notice of a problem – see link below.

Their marketing campaign promises to “get back to basics”. Unfortunately it seems to be the same basic errors their competitors have been making…

A BANKING consultancy firm which famously proclaimed Anglo Irish Bank to be the “best bank in the world” has been hired by state-owned Permanent TSB to help reorganise its entire operations, the Irish Independent has learned.

New York-based Oliver Wyman was also named in the US Financial Crisis Inquiry as a secretive consultancy which advised Citibank in 2005 to ramp up its exposure to collateralised debt obligations (CDOs), the complex mortgage securities which caused the world financial crisis.

Nothing to see here. Move along people.

Controversial finance experts called in to help Permanent TSB (Independent)