Dear Leap Card Customer,
Irish Rail has completed your request for a refund. The refund has been made as a Top Up on your Leap Card, the Top Up should be available starting tomorrow morning and will expire in 21 days. Once collected the amount will be added to your card balance for future journeys. To collect the top up all you will need to do is complete a journey on the Luas. When you touch-on at the beginning of your journey at any of the Luas stations the funds will be added to your card. Please note you cannot collect from the vending machines at the stations.
Above is what happens when you apply for a refund for an incorrect Dart fare applied to your Leap Card – that’s right, you have to spend the refund by taking a Luas journey.