Luas at Stephen’s Green, Dublin
Derrick Howard was returning home yesterday when he got on the Luas in Stephen’s Green.
“I was sitting there, waiting for the tram to pull off, when I started trying to remember, ‘did I tag on?’. I figured, ‘It’s only been about a minute, I’ll get off and try to tag on and if I’ve already done it, the pad will not register it’. Wrong!
“It tagged me off so I then had to wait two minutes to be allowed tag on again before getting back on the Luas. No big deal, I thought, I’ll email the Leap card people, who will surely reimburse my account – they told me the Luas people would need to issue the refund.”
“Well they sent me the email (below), saying it’s not their policy to refund in this case – despite the whole thing happening in five minutes and it being physically impossible to have taken a journey.”
“Granted it’s my own forgetful fault and, granted, it’s only a couple of euro… but come on!?!”