I’m no expert and maybe someone else can clarify, but I think you’ve got 30 days to cancel your contract without any penalties. That’s if you could be arsed going to the rigmarole of getting a new provider.
bubbleandsqueak
Yup yes you do.
TK
They will always be UPC and UPC will always be terrible.
Robert
Yeah but whereas UPC used to be the best internet in town that position is more and more eroded
Happy Molloy
who else is worhtwhile? what about this Sky fiber, worth the switch?
Robert
Sky for the quality of their telly package if that’s important tho I believe their internet is fairly average. Eir believe it or not are quite good these days, for tv too. Magnet worth a look also.
Spaghetti Hoop
Have a voicemail from this shower to call them. Now I see why.
Advertising On Police Cars
Next time, kiss me first!
Mario Balotelli
UPC are forgiven almost anything by me.. it’s down to them we have 240/360Mbps unlimited fibre broadband. If I was relying on Eircom, sorry ‘Eir’, and their ‘Super Fast Next Generation’ I’d be tipping along at 2Mbps and weeping silently.
Anomanomanom
Expect the tv service is crap. I rang about changing my service since my Upc box is 8 years old and I’m paying €10 more than what they say the price should be. They wanted €185 as iv to “upgrade” and an installation fee would be added on to the price, even if I install(plug it in) myself. And not one descent English speaker on the customer service.
Vote Rep #1
‘And not one descent English speaker on the customer service.’
Excuse me?
SB
Well, what do you except?
Anomanomanom
Your excused.
ollie
Mario, that’s not strictly true. UPC don’t have “fibre broadband”. Secondly, the “unlimited” piece is down to a now extinct company called Smart Telecom, the first in Ireland to remove a download limit.
As for relying on eir, when this company was known as Telecom Eireann it was sold off by a Fine Gael government, over the following years the company was stripped of assets and bankrupted, leaving no money for investment.
Imagine a government selling off their most important infrastructure: telecoms network, road network, water network, electricity transmission network. 2 out of 4 completed under the watch of Fine Gael and look at the result. M50 and eir broadband network in poo .
Weedless
I had an account with Smart back in the day. They were great (from a customer point of view anyway, not sure about as a business). Very fast, for the time, and probably still decent by today’s standards, properly no limit to downloads when the best anyone else would do was some sort of “fair use” shite that’d throttle the connection after 20 Gig of downloads. That and you could get through to their tech guys directly through the forums if you had a problem.
rotide
Fair use contracts are pretty essential to the ongoing viability of the internet.
The cap amount can be up for debate alright but sorry, contention is a real thing and you have to share with everyone else.
Robert
Contention arises from not enough investment in the network.
Mario Balotelli
Ollie – broadband, fibre, whatever – it’s a fantastic piece of infrastructure. It’s not UPC’s fault that the Irish government made a balls of our national broadband roll out. They’ve provided a lot of people with a great connection and my hat’s off to them. It’s the hardest working 50 quid I spend every month.
PaddyW
Wasn’t it Fianna Fail/PD government (Mary O’Rourke as minister responsible) that sold off Telecom Eireann?
Kieran NYC
Yep
Funster Fionnanánn
Boo hoo.
I’m guessing your up and down speed is mental.
I’m paying €50 for 3 down and 0.2 up.
Relax.
Neilo
1.5 down – thanks Eir, well worth the 50 bills a month
eamonn clancy
90 euros a month so I can flick during the adverts to watch more adverts? I’m sticking with them but downgrading to broadband only.
jeremy kyle
Aye, I don’t bother with a standard TV service, maybe it’d be handy for watching some sports – but shur, someone has to keep the publicans in business, wha?
Anne
Mobdro on your phone, smart Tv, or comcast.. no supporting the publicans needed.
Anne
sorry Chromecast i meant or ezcast
rotide
Still extolling illegal activities I see
Anne
Apps are legal.. Internet is legal.. streaming is legal.. Downloading is legal.. Uploading is also legal. Sorry diddums.
rotide
Streaming and downloading content protected by copyright is not legal.
Sorry dear.
Brian Shaler
That avatar of yours.Copyright protected I’d say.Just can’t escape it.
Anne
Yeah, you’re right, fat execs should make gazillions for the same poo, for eternity..
rotide
Brian, You’re probably right. When the C&D notice comes, Ill change it.
What I won’t do is sit here and first of all deny that I’m breaking the law, then when proven utterly wrong, lay all the blame on ‘the fat cats’
Robert
Receiving a stream is not at all illegal dear.
Anne
“When the C&D notice comes, Ill change it. ”
Waaaahhhaaaaahaaaaa.
Likewise dear, likewise.
rotide
It is if the content of said stream is copyright.
Are people stupid or something?
Anne
Yeah.
Minions.
Universal entertainment.
Copyrighted or eh…. something.
He who’s advising everyone what they’re doing is illegal, will await his C & D letter. waaahhhaaaaaaa.
I don’t think receiving a stream is illegal, regardless if copyrighted.
Think of it like a pirate radio station.. coz I’ve got equipment for listening to it – i.e. a radio and I know the megahertz to tune my radio to, doesn’t mean I’m doing anything illegal.. Ja get it now? It’s the same with apps like Mobdro.
Robert
Get all your free to air Uk tv on filmon – completely legit and if u get yourself a kodi box it’s fairly transparent too. Saorview for your Irish channels and you won’t miss the rest.
Cian
Its not “completely legit”. It makes assumptions that US law for rebroadcast applies worldwide – which it doesn’t. Its rather illegal here.
Get a Freesat setup.
Robert
Fair point but until it’s tested it’s fair game. Freesat is on the cards alright.
MoyestWithExcitement
Chromecast, lads. Fupp paying for tv channels.
Nessy
+ several free to air tv and movie apps
SB
And/or Freesat and Saorview
rotide
Fupp paying for water and Fupp paying for TV and Movies eh?
What’s your excuse for the latter?
MoyestWithExcitement
“Fupp paying for water”
What a bizarre non sequitur. Where did I say that?
“Fupp paying for TV and Movies eh?”
Fupp paying 60 blips a month for it with regular price increases anyway. I pay my telly licence and a tenner a month for Netflix and Youtube takes care of the rest. Chromecasts are the business.
Anne
Yeah Moyest, what’s your excuse for not subscribing to UPC?
I’d also like to know your excuse for not subscribing to Sky, and Bord Gais, and Meteor, and Eir, and Playboy too while you’re at it…
rotide
You’re free not to subscribe to Sky and Playboy. You can’t however then watch their content.
MoyestWithExcitement
I can if someone uploads that content to Youtube and Nudevista.
rotide
That is true, at least you’re not totally thick and trying to bareface it like our blonde colleague there.
Brian Shaler
You really do come across as some kind of hall monitor knob Rotide.You have an quare interest in other people that tells me you yourself could be a bit of a bote.Am I right?
In theory yes, because they are changing your original pricing contract. Best to contact them but they’re never going to tell you out straight that “you’re free to leave”
Christopher
Yeah good luck getting out of a UPC contract! Seriously the most useless company operating in Ireland. They didn’t change when they changed the name from NTL and going by this increase they haven’t changed their price gouging inept customer service yet. Cancel, take whatever fee you have to pay and move on- you are better off in the long run.
Robert
Make sure you do your correspondence by email, or get confirmation of anything agreed by phone by email cause they’ll otherwise “accidentally” make a mistake and charge you double or something. Has happened to loads of people I know.
MoyestWithExcitement
I worked in a call centre when I was in college. There’s no need for inverted commas. There’s nothing deliberate about that. It’s just incompetence.
Robert
I worked in a call centre too once upon a time, and I can tell you incompetence is engineered at the organisational level. Always conveniently to customers disadvantage.
MJ
In fact eh, yes they did. Just got that same email and I quote: “We really hope you’ll carry on enjoying Virgin Media. But if you’d rather, you can change or cancel your package at any time before 18 February 2016 without paying any penalty or cancellation fees.”
Like, here are the new prices or you can FRO.
ollie
Your contract is void if there is a price rise during the contract period.
If you are thinking of cancelling, ask them to remove their property from your property, cabling, amplifiers, everything.
I’m no expert and maybe someone else can clarify, but I think you’ve got 30 days to cancel your contract without any penalties. That’s if you could be arsed going to the rigmarole of getting a new provider.
Yup yes you do.
They will always be UPC and UPC will always be terrible.
Yeah but whereas UPC used to be the best internet in town that position is more and more eroded
who else is worhtwhile? what about this Sky fiber, worth the switch?
Sky for the quality of their telly package if that’s important tho I believe their internet is fairly average. Eir believe it or not are quite good these days, for tv too. Magnet worth a look also.
Have a voicemail from this shower to call them. Now I see why.
Next time, kiss me first!
UPC are forgiven almost anything by me.. it’s down to them we have 240/360Mbps unlimited fibre broadband. If I was relying on Eircom, sorry ‘Eir’, and their ‘Super Fast Next Generation’ I’d be tipping along at 2Mbps and weeping silently.
Expect the tv service is crap. I rang about changing my service since my Upc box is 8 years old and I’m paying €10 more than what they say the price should be. They wanted €185 as iv to “upgrade” and an installation fee would be added on to the price, even if I install(plug it in) myself. And not one descent English speaker on the customer service.
‘And not one descent English speaker on the customer service.’
Excuse me?
Well, what do you except?
Your excused.
Mario, that’s not strictly true. UPC don’t have “fibre broadband”. Secondly, the “unlimited” piece is down to a now extinct company called Smart Telecom, the first in Ireland to remove a download limit.
As for relying on eir, when this company was known as Telecom Eireann it was sold off by a Fine Gael government, over the following years the company was stripped of assets and bankrupted, leaving no money for investment.
Imagine a government selling off their most important infrastructure: telecoms network, road network, water network, electricity transmission network. 2 out of 4 completed under the watch of Fine Gael and look at the result. M50 and eir broadband network in poo .
I had an account with Smart back in the day. They were great (from a customer point of view anyway, not sure about as a business). Very fast, for the time, and probably still decent by today’s standards, properly no limit to downloads when the best anyone else would do was some sort of “fair use” shite that’d throttle the connection after 20 Gig of downloads. That and you could get through to their tech guys directly through the forums if you had a problem.
Fair use contracts are pretty essential to the ongoing viability of the internet.
The cap amount can be up for debate alright but sorry, contention is a real thing and you have to share with everyone else.
Contention arises from not enough investment in the network.
Ollie – broadband, fibre, whatever – it’s a fantastic piece of infrastructure. It’s not UPC’s fault that the Irish government made a balls of our national broadband roll out. They’ve provided a lot of people with a great connection and my hat’s off to them. It’s the hardest working 50 quid I spend every month.
Wasn’t it Fianna Fail/PD government (Mary O’Rourke as minister responsible) that sold off Telecom Eireann?
Yep
Boo hoo.
I’m guessing your up and down speed is mental.
I’m paying €50 for 3 down and 0.2 up.
Relax.
1.5 down – thanks Eir, well worth the 50 bills a month
90 euros a month so I can flick during the adverts to watch more adverts? I’m sticking with them but downgrading to broadband only.
Aye, I don’t bother with a standard TV service, maybe it’d be handy for watching some sports – but shur, someone has to keep the publicans in business, wha?
Mobdro on your phone, smart Tv, or comcast.. no supporting the publicans needed.
sorry Chromecast i meant or ezcast
Still extolling illegal activities I see
Apps are legal.. Internet is legal.. streaming is legal.. Downloading is legal.. Uploading is also legal. Sorry diddums.
Streaming and downloading content protected by copyright is not legal.
Sorry dear.
That avatar of yours.Copyright protected I’d say.Just can’t escape it.
Yeah, you’re right, fat execs should make gazillions for the same poo, for eternity..
Brian, You’re probably right. When the C&D notice comes, Ill change it.
What I won’t do is sit here and first of all deny that I’m breaking the law, then when proven utterly wrong, lay all the blame on ‘the fat cats’
Receiving a stream is not at all illegal dear.
“When the C&D notice comes, Ill change it. ”
Waaaahhhaaaaahaaaaa.
Likewise dear, likewise.
It is if the content of said stream is copyright.
Are people stupid or something?
Yeah.
Minions.
Universal entertainment.
Copyrighted or eh…. something.
He who’s advising everyone what they’re doing is illegal, will await his C & D letter. waaahhhaaaaaaa.
I don’t think receiving a stream is illegal, regardless if copyrighted.
Think of it like a pirate radio station.. coz I’ve got equipment for listening to it – i.e. a radio and I know the megahertz to tune my radio to, doesn’t mean I’m doing anything illegal.. Ja get it now? It’s the same with apps like Mobdro.
Get all your free to air Uk tv on filmon – completely legit and if u get yourself a kodi box it’s fairly transparent too. Saorview for your Irish channels and you won’t miss the rest.
Its not “completely legit”. It makes assumptions that US law for rebroadcast applies worldwide – which it doesn’t. Its rather illegal here.
Get a Freesat setup.
Fair point but until it’s tested it’s fair game. Freesat is on the cards alright.
Chromecast, lads. Fupp paying for tv channels.
+ several free to air tv and movie apps
And/or Freesat and Saorview
Fupp paying for water and Fupp paying for TV and Movies eh?
What’s your excuse for the latter?
“Fupp paying for water”
What a bizarre non sequitur. Where did I say that?
“Fupp paying for TV and Movies eh?”
Fupp paying 60 blips a month for it with regular price increases anyway. I pay my telly licence and a tenner a month for Netflix and Youtube takes care of the rest. Chromecasts are the business.
Yeah Moyest, what’s your excuse for not subscribing to UPC?
I’d also like to know your excuse for not subscribing to Sky, and Bord Gais, and Meteor, and Eir, and Playboy too while you’re at it…
You’re free not to subscribe to Sky and Playboy. You can’t however then watch their content.
I can if someone uploads that content to Youtube and Nudevista.
That is true, at least you’re not totally thick and trying to bareface it like our blonde colleague there.
You really do come across as some kind of hall monitor knob Rotide.You have an quare interest in other people that tells me you yourself could be a bit of a bote.Am I right?
Tv licence has been paid for thank you very much
Can we get out of a contract then that way?
In theory yes, because they are changing your original pricing contract. Best to contact them but they’re never going to tell you out straight that “you’re free to leave”
Yeah good luck getting out of a UPC contract! Seriously the most useless company operating in Ireland. They didn’t change when they changed the name from NTL and going by this increase they haven’t changed their price gouging inept customer service yet. Cancel, take whatever fee you have to pay and move on- you are better off in the long run.
Make sure you do your correspondence by email, or get confirmation of anything agreed by phone by email cause they’ll otherwise “accidentally” make a mistake and charge you double or something. Has happened to loads of people I know.
I worked in a call centre when I was in college. There’s no need for inverted commas. There’s nothing deliberate about that. It’s just incompetence.
I worked in a call centre too once upon a time, and I can tell you incompetence is engineered at the organisational level. Always conveniently to customers disadvantage.
In fact eh, yes they did. Just got that same email and I quote: “We really hope you’ll carry on enjoying Virgin Media. But if you’d rather, you can change or cancel your package at any time before 18 February 2016 without paying any penalty or cancellation fees.”
Like, here are the new prices or you can FRO.
Your contract is void if there is a price rise during the contract period.
If you are thinking of cancelling, ask them to remove their property from your property, cabling, amplifiers, everything.