On RTÉ One’s Prime Time, at 9.35pm.
Frank Shouldice, of RTÉ Investigates, reports:
Your Service Your Say is a bedrock of HSE public policy. It invites, even encourages, those who use any of its many health services to step forward with a comment or complaint when the occasion arises.
This means everybody – from hospital patients to their families and friends.
In promoting a Your Service Your Say policy the National Healthcare Charter boldly declares: “Your feedback matters – tell us about your experience so that we can have your concerns addressed.”
It promises to “involve you and your family and carers in decision-making about your healthcare.”
This is not the experience of the five people who feature in RTÉ Investigates – Troublemakers, which airs on Prime Time tonight.