@bengoldacre This is a serious, very sad subject and I agree snappiness is inappropriate. The IT has certainly not dealt with it well but…
— Hugh Linehan (@hlinehan) December 21, 2011
“It’s up to your readers to decide whether your insinuation of some sort of trolling conspiracy has a shred of credibility. In my view it’s a pathetic attempt to squeeze some more juice for Broadsheet out of a story that deserves to be treated with seriousness and respect.
Wherever your anonymous commenter was posting from, he/she actually had some valid points to make. The fact that you chose to set a mob on him/her because of so-called trolling (in this case, happening to have a different opinion from the majority) says a lot about the way you run your site.”
Hugh, earlier.