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Ombudsman Peter Tyndall

Ombudsman Peter Tyndall has announced that he will carry out an investigation into how complaints are handled by public hospitals in Ireland and he has asked YOU to help, saying:

“Despite the high number of interactions with our hospitals, relatively few people complain when they are unhappy with the service they receive. Compared with other jurisdictions, complaints to the HSE and to my Office are very low. I want to find out why this is. I want to ensure that people have access to an efficient and effective complaint handling service and to be confident that where poor practice is found, the health service is learning from its mistakes and preventing recurrence.”

Complaints can be made through the Ombudsman’s website here; by emailing hsecomplaints@ombudsman.gov.ie; phoning 1890 22 30 30; or writing FREEPOST to Ombudsman, 18 Lr Leeson Street, Freepost F5069, Dublin 2

Ombudsman to investigate how public hospitals handle complaints

Sam Boal/Photocall Ireland