Eir Grievances

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Spoof ad via Hapenny Designs, Sligo, who write:

A communications company with shocking communication skills! There are so many stories about #eir and their poor customer service. I personally entered into a contract with them in 2017. One month into the contract they wrote to me to inform me that there would be “changes to the terms” of the contract. These changes involved significant increases in the amount I would have to pay. But the kind people of Eir did say that I could cancel the contract if I wished because of these changes, which I did. I informed them of this, brought my business elsewhere and cancelled my direct debit. But every month since then, to date Eir have attempted to charge me and are still sending me monthly bills, texts and solicitor letters saying that I am still in contract with them. I have been onto them countless times to explain the situation, but every time…computer says no!

Ha’penny Designs

 

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15 thoughts on “Eir Grievances

  1. goldenbrown

    oy vey

    would confirm 9 times out of 10 it is a dreadful customer service experience, Eir is simply a one-way billing machine with little or no interest in their customer base

    had to resort to all sorts of trickology in the past just to get speaking to a human being…a pity because it wasn’t always so…it’s race to the bottom reached the bottom quite a while ago now

      1. goldenbrown

        from Wikipedia:
        Oy vey is a Yiddish phrase expressing dismay or exasperation, also spelled oy vay, oy veh, or oi vey, and often abbreviated to oy, the expression may be translated as, “oh, woe!” or “woe is me!”

        curious, what did you think it meant?

        1. TypeONegative

          I had a kneejerk reaction to what appeared to be negative Judaic stereotyping in relation to the context of billing. Apologies if that wasn’t your intent.

          1. Lilly

            Sweet Jesus! Do you go around looking for things to be offended by? Cultural appropriation maybe, try that next time. Only Jewish people are allowed to exclaim oy vey. That might fly. (Mega eye roll)

  2. Gavin

    Company has been sold and assest stripped 4 times as far as I recall, not surprising at all. Before it was EIR and still partilly in GOV hands, it was one of the most respected telecoms in europe, they even used to train and advise telecoms across europe…but sure government in their farsighted wisdom decided it wasnt worth keeping.

  3. Charger Salmons

    Is there anyone who hasn’t had a bad experience with eir ?
    Mine roughly mirrors that of this design company’s over the levels of eir’s incompetence and laziness.
    I switched over to Sky at all my properties years ago and have never had any problems.Great customer service once I’ve understood some of the broad Scottish accents you get if you happen to deal with their Scottish rather than Irish call centre.

    1. Daisy Chainsaw

      Get a freesat box for under €30. All your BBCs, ITVs, Channel4s etc tuned in and free with a USB slot to record. You have to delete a lot of stuff, unless you want to keep all the various religious, shopping and babestation stuff and it also has Sky Arts, Dave, Sony Movies so it’ll keep you occupied.

  4. millie bobby brownie

    Had this exactly situation happen to me with 3, the shower of lousy geebags. The harassment (and I would absolutely call it that) only stopped when, after 6 months of this nonsense, I rang asking for copies of each call I had made as well any written correspondence and that I would be engaging a solicitor. I’ll never use them again.

    For all the complaints about eir, I’ve actually had no bad experiences with them as my mobile provider.

  5. Morning George

    Found out as many emails for different departments within Eir as possible.Tech support,service delivery,scheduling etc.Get CEO email address.Usually easy to find.Bombard all departments with your complaint.That usually gets different departments pointing finger at the department responsible.Pisses them off no end.Send multiple copies to thos recipients.Cases go through the roof,also cause for concern within Eir.The more supervisors and management that have to get invloved the sooner your issue will be resolved.

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