Tag Archives: Three

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Mariusz writes:

Let me share my story about how I changed mobile provider from #Meteor to #O2 / Three Ireland…

Day 1 Sunday – I noticed that O2 had a good Bill Pay Plan with #Iphone6 plus128GB and my old iPhone was getting older and older and my contract with Meteor was due to finish so I decided to move to O2. Spent over €400 on my dream phone and after I filled everything online I read that my new phone would be with me within four working days.

Day 5 Thursday – I hadn’t received anything so decided to call Customer Care where I found out after 20 minutes on the phone that they had sent me email with a request for ID scan and credit card statement. Funny thing was I had never received that email.

Day 6 Friday – I called them again to make sure that all of the documents were fine just to be told all was good and I should get everything in four days.

Day 10 Tuesday – I called them again. A customer service representative told me that she would check it and email me later that day.

Day 11 Wednesday – Received email saying that my order was shipped from the warehouse yesterday and I should receive my delivery within the next day or two, I said sweet. I asked for my phone to be delivered to my work. Phone was delivered later on that day after I finished work but that’s no biggie.

Day 12 Thursday – Happy Day, I finally received my phone, woohoo, but hold on a second. A new sim card was forgotten to be included in the package. I emailed Customer Care  to be told that they made a mistake. I say OK, I’m a patient person…

Day 16 Monday – I emailed  Customer Care, I was little bit frustrated at this stage.But two or three hours later I finally received my package. woohoo, I had waited so long for this day, sweet! However…
1 they gave me new number which made no sense because I was moving my old number.
2 the sim card they put in was Micro sim card which DOES NOT fit into an iPhone

At this stage I was like FUPP IT! Later on that day I called Customer Care and told them that I want my money back and I want nothing to do with company which CAN NOT provide simple service and product! Thank you #ThreeIreland you guys have just lost a customer!

FIGHT!

Previously: Threebooting

three

FIGHT!

Gavin Coffey writes:

Ahead of this evening’s match [Vs Sweden at Lansdowne Road, Dublin] Three, primary sponsor of the Irish football team, took Richard Dunne, David Forde and Conor Sammon aside for a quick test of their general and football knowledge. The players were quizzed by Matthew Nolan (9) and Matthew Hanley (8) from St. Oliver Plunkett School Malahide, who found out if what they thought of Thierry Henry, and if they knew the words to the national anthem.