Let me share my story about how I changed mobile provider from #Meteor to #O2 / Three Ireland…
Day 1 Sunday – I noticed that O2 had a good Bill Pay Plan with #Iphone6 plus128GB and my old iPhone was getting older and older and my contract with Meteor was due to finish so I decided to move to O2. Spent over €400 on my dream phone and after I filled everything online I read that my new phone would be with me within four working days.
Day 5 Thursday – I hadn’t received anything so decided to call Customer Care where I found out after 20 minutes on the phone that they had sent me email with a request for ID scan and credit card statement. Funny thing was I had never received that email.
Day 6 Friday – I called them again to make sure that all of the documents were fine just to be told all was good and I should get everything in four days.
Day 10 Tuesday – I called them again. A customer service representative told me that she would check it and email me later that day.
Day 11 Wednesday – Received email saying that my order was shipped from the warehouse yesterday and I should receive my delivery within the next day or two, I said sweet. I asked for my phone to be delivered to my work. Phone was delivered later on that day after I finished work but that’s no biggie.
Day 12 Thursday – Happy Day, I finally received my phone, woohoo, but hold on a second. A new sim card was forgotten to be included in the package. I emailed Customer Care to be told that they made a mistake. I say OK, I’m a patient person…
Day 16 Monday – I emailed Customer Care, I was little bit frustrated at this stage.But two or three hours later I finally received my package. woohoo, I had waited so long for this day, sweet! However…
1 they gave me new number which made no sense because I was moving my old number.
2 the sim card they put in was Micro sim card which DOES NOT fit into an iPhone
At this stage I was like FUPP IT! Later on that day I called Customer Care and told them that I want my money back and I want nothing to do with company which CAN NOT provide simple service and product! Thank you #ThreeIreland you guys have just lost a customer!