Tag Archives: Ryanair

00143284(Ryanair directors James Osborne, left, and Kyran McLaughlin flank CEO Michael O’Leary at the airline’s AGM last month)

And then this goes and happens.

Anton writes:

My girlfriend and I were meant to be going to London to meet her family coming from Rome. She bought the tickets for her family to go back to Rome from London on the Sunday at 4:30pm at a very cheap price due to buying them well in advance.

Since then she got an email from Ryanair saying the flights were cancelled and that she could be refunded (even that process was overly complicated). So we booked the flights for the next morning meaning that we had to pay more money than the original flights and cover the costs of an extra night’s accommodation.

The most frustrating thing is what we found out in the meantime is that the flight on the Sunday was never cancelled, the only change was that the prices were double what we payed initially.

This seems highly illegal so we tried calling customer care only to realise that all the methods of contacting them on their website are not real.

You get an automated email response saying to call the customer care number if we want to resolve our issue and then the number doesn’t even exist.

I found a number for the Corporate office and after 1 hour on hold I got through to a receptionist who patched me through to some guy in Romania who once he heard our story offered us a full refund for the flights, then all of a sudden he retracted his offer and said he doesn’t have the authority and that we should also contact customer care.

SO… I called the receptionist again who basically called me a liar and said that my story was farce and once again told me to contact customer care.

I informed her that the number was not a real number so she told me that its not her concern and that she has my
number on caller ID so she will not be answering me should I call back.

Right now we are out a decent bit of money being that the prices of the tickets for the flight on the next day were more expensive and now we have to pay an extra night’s accommodation for 5 people yet there is no way of being heard. I need some guidance on this because surely they can’t get away with this?

 

Anyone?

We offer Ryanair a right of reply.

(We tried phoning them, but, you know…)

Update: “Ryanair is investigating the matter”, a spokesman said.

(Laura Hutton/Photocall Ireland)

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[Dublin Surgeon] Mr [Muhammad Taufiq] Sattar said he was fighting back tears as he explained his situation to an employee at the check-in desk last Friday morning.
However the airline charged him the full new ticket price, €188, to book the new flight.
….At the  airline’s annual general meeting this morning,One shareholder said the airline had a “macho” culture and that it needs to be addressed by the airline.

 

 

Ryanair refunds tragic Dublin surgeon after charging him €188 to switch flights after learning of deaths of family (Irish Independent)

(BBC)

robinkielyFollowing an editorial in the Irish Times headlined ‘An Unwelcome Partner’ that warmly greeted the news that Ryanair must sell its stake in Aer Lingus, Ryanair spokesman Robin Kiely (above) writes:

…Imagine how the UK media would react if the Irish competition authorities forced BA to sell its stake in British Midland two years later? Perhaps the Irish Times  favours Irish merger policy being dictated to or reinvented with the benefit of years of hindsight.

Perhaps in five years’ time they’ll require Denis O’Brien to sell down his 29 per cent stake in INM, where he has considerably more influence than Ryanair has ever had over Aer Lingus?

Ouch.

Ryaniar’s Stake In Aer Lingus (Irish Times letters)

Pic: Business&Leadership

90310643Captain John Goss, outside the High Court in 2004

Ryanair has sacked one of its longest serving pilots for revealing safety concerns in a Channel 4 documentary this week.
The airline said in a statement that Captain John Goss, who has been with Ryanair for 27 years, had been dismissed for “gross misconduct” with immediate effect and was being sued for defamation.

Ryanair pilot sacked over role in documentary (Irish Times)

Meanwhile, in April…

Ryanair’s longest-serving pilot Captain John Goss has been awarded the Presidential Citation for his outstanding contribution to the pilot profession by the International Federation of Airline Pilots’ Associations (IFALPA). This highest award by IFALPA acknowledges Capt. Goss’ professionalism as an airline pilot and recognises his exceptional commitment to the Ryanair pilot community.

Captain John Goss’ 26-year long career as an airline pilot with Ryanair has not always been without difficulties. Despite his excellent qualifications, operational skills and attention to safety, in 2004 he took High Court proceedings in Ireland to protect himself from unfair dismissal. His honesty and determination helped him retain his job, while continuing to grow, learn and focus on safety of civil aviation.

 

Ryanair pilot rewarded for outstanding contribution (Eurocockpit.be)

Previously: Was It Channel 4 This?

(Graham Hughues/Photocall Ireland)