More recently Ryanair has been keen to soften its image – in 2013 O’Leary said he wanted to stop ‘unnecessarily pissing people off.’ The airline has massively improved its formerly clunky website, introduced numbered seating and even created a ‘Business Plus’ class of ticket, giving those travelling for work more flexibility and a shot at some decent legroom.
…The debacle will cost Ryanair a small fortune in compensation, as well as lost revenue as those travelling in the next six weeks decide to book with another airline. But the long-term cost could be to its reputation. We imagine passengers are less willing to forgive this kind of inconvenience than O’Leary’s usual PR-hungry antics.
This comment from one pilot sums up what most were telling me.
“The issue is one of crewing, and crewing only. No company plans to implement a leave system that leaves them woefully undermanned during a peak period. Had Ryanair had enough pilots, this would not have been an issue. However, the lack of pilots has been laid bare for all to see.”
Another said: “Bizarrely, people that work here are laughing, because it’s finally all coming out.”
Ryanair CEO Michael O’ Leary reflected in the Ryanair Gold Cup after it was announced in Dublin today that the airline will sponsor the 100,000 Grade 1 Ryanair Gold Cup at Fairyhouse on Easter Sunday, April 5th. Formerly known as the Powers Gold Cup….
Ryanair boss Michael O’Leary with the first of 180 Boeing 737-800 Next Generation planes (worth $16 billion) ordered by the airline.
“The aircraft touched down in Dublin Airport after flying from Boeing in Seattle by Ryanair Chief Pilot, Capt Ray Conway. Ryanair will take 20 further 737-800 NG aircraft deliveries between September 2014 and July 2015, which will enable the airline to open more routes and additional frequencies on existing routes for Summer 2015.”