Tag Archives: apology

Health Minister Simon Harris; Lorraine Walsh, Stephen Teap and Vicky Phelan surrounded by some of the 221 cervical cancer patients affected by the CervicalCheck scandal outside Leinster House yesterday

Earlier this morning.

Morning Ireland‘s Audrey Carville asked Health Minister Simon Harris about the apology Taoiseach Leo Varadkar delivered in the Dáil yesterday to those affected by the CervicalCheck scandal.

Mr Varadkar had apologised for the “humiliation, the disrespect and deceit” caused to those affected.

Ms Carville also asked him about the forthcoming Patient Safety Bill.

From their discussion.

Audrey Carville: “What was deceitful about what took place?”

Simon Harris: “Quite frankly, I think the concealment of information from women. Deceit refers to having information and not telling people.”

Carville: “And do you believe that was deliberate?”

Harris: “You know what I’m actually not sure it was deliberate. It sounds to me more like a situation whereby they intended to disclose and then, as we all know, Dr Scally reports there was a complete and utter litany of failures in terms of closing that loop.

“But regardless of the deliberate nature or not, it was extremely hurtful and extremely painful…”

Carville:But that’s what deceit is, isn’t it? It’s intent.”

Harris:I think it often does involve intent. But, certainly, what the Taoiseach’s words yesterday were, were a reflection of how the women and their families felt. And they certainly felt deceived and I can fully understand why they did.”

Carville:What do you believe was the most scandalous element of what took place?”

Harris: “I genuinely think the non-disclosure. I mean audit is a good thing, we should be auditing and checking and making our systems better and making our screening service better but the idea that you would set up an audit that intended to disclose and then not disclose, and then add insult to injury, and I don’t wish to open, you know, old wounds here. I know it’s been a very, very painful time for so many people.

“But people have been really, really hurt and certainly in my own statement yesterday to the Dáil, I made the point that, you know, partial information, having to be drip-fed into the public domain because all of the facts weren’t there added insult to injury and worried people well beyond the 221+ group. Women were looking to me and others for reassurance that quite frankly we weren’t in a position to give them. And so, for that, I’m very sorry.”

Carville: “So it all centred on the women not being told and as part of his speech to the Dáil yesterday, Leo Varadkar said there is no information about a patient that a patient shouldn’t know. And yet, in the Patient Safety Bill, for which we were told full, mandatory disclosure was going to be part of, you talked about it, almost as soon as the Vicky Phelan case was complete 18 months ago. There are going to be exceptions to that?

Harris: “Well, I’m going to work with the Oireachtas to identify what those are. I mean there’s a very big difference, as I think everybody listening will appreciate, between mandatory disclosure of a serious reportable incident and between the day-to-day issues that can arise at a hospital.

“Like between maybe, you know, the food not being adequate and the like. That’s a very different situation to the very serious issues.”

Carville: “But is the option of not telling a patient about a mishap or an error – will there be that option in the Patient Safety Bill?

Harris:Absolutely not and I thank you for asking me the question because it’s important to give that assurance. I mean serious reportable events will refer to anytime, anything went wrong in relation to your care. Anytime there is information known about your well being that obviously has to be shared with you so we will bring, I will bring the full Patient Safety Bill to Cabinet next month…”

Apology ‘a reflection’ of how women felt – Harris (RTÉ)

Listen back in full here

This afternoon.

“Ceann Comhairle,

“As Taoiseach, on behalf of the State, I apologise to the women and their loved ones who suffered from a litany of failures in how cervical screening in our country operated over many years.

“I do so having met and listened to many of those affected and I do so guided by the Scally Inquiry report.

“Today we say sorry to those whose lives were shattered, those whose lives were destroyed, and those whose lives could have been different.

“We know that cervical screening programmes cannot detect all cancers, however we acknowledge the many failures that have taken place.

“We are sorry for:

failures of clinical governance
failures of leadership and management
failure to tell the whole truth and do so in a timely manner
the humiliation, disrespect and deceit
the false reassurance
the attempts to play down the seriousness of this debacle

“We apologise to those who survived and still bear the scars, both physically and mentally. As do their families.

“We apologise to those who are here in our presence. To those watching from home who have kept it to themselves. We apologise to those passed on and who cannot be here.

“We acknowledge the failure that took place with CervicalCheck.

“Today’s apology is too late for some who were affected. For others it will never be enough.

“Today’s apology is offered to all the people the State let down. And to the families who paid the price for those failings.

“A broken service, broken promises, broken lives –a debacle that left a country heartbroken. A system that was doomed to fail.

“We apologise: to our wives, our daughters, our sisters, our mothers.

“To the men who lost the centre of their lives and who every day have to try and pick up the pieces.The single fathers and grandparents.

“To the children who will always have a gaping hole in their lives.

“To all those grieving for what has been taken from them.The happy days that will never be.

“A State apology may not provide closure, but I hope it will help to heal.

“I have met with some of you and your families and I have heard your stories, told to me with dignity, courage and integrity. Families turned upside down.

“The grief of losing loved ones.

“The guilt of those who survived, thinking they were the ‘lucky ones’. Those who have lost their jobs and careers, their ability to have children, their feeling of self-worth. Who feel mutilated inside, who feel they have robbed their partner out of the possibility of having a child. A future stolen from them.

“A State apology will not repair all that has been broken, nor restore all that has been lost, but we can make it count for something.

“Thanks to Dr Scally’s three reports into CervicalCheck we have discovered a lot of truths.

“We now know a lot of facts.

“Some things we will never know.

“But what we do know we can act on and make sure this doesn’t happen again.

“The Government accepted all of the recommendations that were set out in Dr. Scally’s reports and all will be implemented.

“Now, in the words of Vicky Phelan, I want something good to come out of all of this.

“Speaking as a doctor, as well as a politician, a brother and a son, I know the lessons we must learn.

“We need a better culture in our health service, one that treats patients with respect and always tells the truth. One that is never paternalistic – doctor doesn’t always know best. We must always share full information with our patients, admit mistakes, and put the person first. There is no information about a patient that the patient should not know. No patient should ever feel stonewalled by the system. We should never act or fail to act out of fear of litigation or recrimination.

“The involvement of patient advocates like Stephen Teap and Lorraine Walsh and others has shaped and enhanced our response.

“We have revised the Open Disclosure policy so that in future patients will have full knowledge about their care and treatment.They will be informed when things go wrong, met to discuss what happened, and receive a sincere apology if an error was made while caring for them. Above all, patients will be treated with compassion and empathy.

“The new Patient Safety Bill will provide for the mandatory reporting of serious reportable events and will establish a statutory duty of candour.

“Soon, we will establish a new Independent Patient Safety Council. The first task of the Council will be to undertake a detailed review of the existing policies on Open Disclosure across the whole healthcare landscape.

“As a State we aim to make cervical cancer a very rare disease in Ireland. It is almost impossible to eradicate a disease but we can get very close.

“So, we are switching to primary HPV screening, and Ireland will become one of the first countries in the world to adopt this new more accurate screening test.

“We are also extending the ever developing HPV vaccine to boys.

“We are educating and informing parents about the benefits of the vaccine.

“We are investing in better facilities in Ireland like a national cervical screening laboratory, in conjunction with the Coombe. This enhanced facility will take some time to develop but will provide a better balance between public and private provision of laboratory services to the cervical screening programme, always putting quality ahead of cost. It will bring more testing back to Ireland.

“We need to restore confidence in screening.

“We also need to listen to those who have suffered and learn from their stories so we can find justice.

“In July we established the CervicalCheck Tribunal, a statutory tribunal to deal with the issue of liability in CervicalCheck cases. It won’t be perfect but it will be quicker, with a dedicated judge and independent experts, less adversarial than court.

“Women will still have the right to go to court.

“We established an ex-gratia compensation scheme for those affected by the non-disclosure of the Cervical Check audit to provide financial compensation without the need to go to court.

“However this was never about money. This was about accountability, discovering what happened and why, providing justice and finding peace. It was about making a meaningful acknowledgement of what happened, and give an assurance that this won’t happen again to anyone else.

“We have seen further errors in some of the laboratories since the publication of the Scally Report, causing confusion and anxiety, so we have more to do to restore confidence. We are determined to do so.

“Ceann Comhairle,

“What happened to so many women and families should not have happened. While every case was not negligence, every case was a lost opportunity for an earlier diagnosis and treatment.

“It was a failure of our health service, State, its agencies, systems and culture.

“We’ve found out the truth and the facts.

“We’re making changes to put things right.

“We need to restore trust and repair relationships.

“On behalf of the Government and the State, I am sorry it happened. And I apologise to all those hurt or wronged. We vow to make sure it never happens again.”

Taoiseach Leo Varadkar (top) apologises for the “’humiliation, the disrespect and deceit” shown to those affected by the CervicalCheck controversy.

Taoiseach apologises for ‘disrespect and deceit’ over CervicalCheck failures (RTÉ)

Earlier.

Vicky Phelan

RTÉ reports:

The State is expected to offer a formal apology today for failures in the CervicalCheck service to women and families affected.

Taoiseach Leo Varadkar is due to address the issue in the Dáil this afternoon.

More than 1,000 women and families have been affected by the CervicalCheck crisis.

The failures first came to light in April last year, with the settlement in the Vicky Phelan High Court case.

…The author of two reports into the CervicalCheck controversy [Dr Gabriel Scally] said the issuing of a formal State apology is “a momentous step and quite unprecedented.”

Taoiseach to deliver State apology for CervicalCheck failures (RTÉ)

Originally released in 2016 to publicise the Shin Godzilla movie (now only available on the secondary market for a 500%+ markup), these Kaiju figurines of monsters with their heads hung solemnly at a press conference are a respectful nod to an important part of Japanese culture: the apology – through which balance and harmony in society are maintained.

From top: Godzilla apologizing for destructive vandalism (破壊行為), Mechagodzilla for imitation and copyright infringement (模倣行為) and King Ghidorah for aggressive invasion (侵略行為). 

That’s Hedorah on the right in the last pic.

colossal

Northern Ireland Secretary Karen Bradley in the House of Commons yesterday

Yesterday, I made comments regarding the actions of soldiers during the Troubles. I want to apologise. I am profoundly sorry for the offence and hurt that my words have caused.

The language was wrong and even though this was not my intention, it was deeply insensitive to many of those who lost loved ones.

I know from those families that I have met personally just how raw their pain is and I completely understand why they want to see justice properly delivered.

I share that aim and that is why I launched the public consultation on addressing the legacy of the Troubles. My position and the position of this Government is clear.

We believe fundamentally in the rule of law. Where there is evidence of wrongdoing this should be pursued without fear or favour whoever the perpetrators might be.

That is a principle that underpins our approach to dealing with legacy issues and it is one from which we will not depart.

A statement released by the Northern Ireland Secretary Karen Bradley this afternoon.

It follows her comments in the House of Commons yesterday in which she said killings by the British security forces during the Troubles were “not crimes”.

Yesterday: Obeying Orders

Justice Minister Charlie Flanagan in the Dáil this morning; Sgt Maurice McCabe and his wife Lorraine McCabe

This morning.

In the Dáil.

“Sergeant Maurice McCabe deserves the gratitude of all of us for bringing serious shortcomings to public attention.

He also deserves an apology for what he had to endure, both himself and his family, for over a decade.

Since the report was published, I have spoken with Sgt McCabe.

I have apologised on behalf of the state to him and his family for the manner in which he was treated over a number of years and I am arranging to meet the sergeant in the near future.

I want to re-iterate this apology to him personally.

I also understand the Garda Commissioner [Drew Harris]  has also been in touch with him and I welcome that.”

Minister for Justice Charlie Flanagan

Watch back here (from 57.30).

Minister apologises to garda whistleblower Maurice McCabe on behalf of State (RTE)

Previously: Legal Coffee Drinker: The Charelton Report – Conclusions

Ryanair CEO Michael O’Leary at the airline’s AGM in Dublin yesterday

RTE reports:

Ryanair Chief Executive Michael O’Leary has personally apologised to the airline’s workforce for reputational damage caused by what he described as the “mess” over flight cancellations.

Mr O’Leary has also pledged to meet all Employee Representative Councils over the coming weeks to discuss their grievances.

In a broadcast to staff over an internal channel, he said management were sorry for visiting the crisis on their frontline teams, including pilots, cabin crew, check-in staff and customer service personnel, and praised their work in recent days.

…He said Ryanair had not understood that rostering numbers were low – and had certainly mismanaged the allocation of the four-week blocks of leave to pilots in September and October when they were still running the summer schedule.

He told staff that management were being assured during the summer that they had enough pilots when they clearly did not have enough to be able to allocate leave during those months.

He confirmed that Ryanair will be writing to pilots over the coming days asking those allocated a four-week block of annual leave in October, November or December to please work one of those four weeks.

He pledged to protect the other three weeks of annual leave, and allocate the fourth week later in the year.

…Meanwhile the pilots’ deadline for Mr O’Leary to respond to their demand for negotiations on better contracts has expired.

So far 55 of Ryanair’s 86 bases have rejected Ryanair’s offer of additional pay and deferred bonuses to give back leave.

The next step by either management or pilots remains unclear.

O’Leary apologises to Ryanair staff over ‘cancellation’ mess (RTE)

Rollingnews

Update:

Eek.

A full page advertisement taken out by the Allied Pilots Association in tomorrow’s Irish Times weekend edition.